STORE POLICIES

shipping. In stock items ship in 2-3 days.

Orders in the U.S. are shipped via USPS Priority Mail and typically arrive in 2-3 business days.
International orders are shipped via First Class Mail and typically arrive in 7-14 days for most countries. Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.
If you need a more expidited shipping option for your order, email us at han@hanstarnes.com

returns. returns are accepted for store credit, exchange, or refund within 14 days

If for any reason an item does not work out for you, we are happy to accept returns for store credit, exchanges, or refund within 14 days of receiving your package. To request a return, please email han@hanstarnes.com with your order number.
Please return merchandise with original tags and packaging, unwashed and unused. shipping costs are non-refundable.
If you received a damaged item, please email han@hanstarnes.com with your order number and a photo of the garment, and we'll take care of it.
products purchased at sale price are final sale.

If you have any questions, feel free to contact us at: han@hanstarnes.com

Private Policy. We believe your privacy and trust is very important. Absolutely no information provided through this website is ever shared with anyone else. All personal information is encrypted and transmitted via 128 bit secure connection.

CARE INSTRUCTIONS

alpaca and Wool. Hand wash gently by pre-wetting the garment with cool water (up to 35 degrees Celsius / 95 degrees Fahrenheit) then transferring into similar temperature soapy water. Gently wash. Transfer piece to similar temperature clean water to rinse, repeat until water runs clear. Do not let water from the faucet run directly on the piece. Do not wring. Dry flat in the shade, away from direct heat or sunlight. When storing wool knits, do not hang as this will distort the shape. Fold the knits in a drawer. Treat stains as quickly as possible. At the end of the season clean the garment before storing in a cool, dry place.

Cotton. Hand spun, hand woven cotton fabric has an added value of being cooler, softer, more absorbent. It breathes better than machine made cotton fabric. It has a textural beauty and visible character which is not present in machine made fabric. The cotton fabric is very simple to wash. It gets softer and more absorbent with every wash. Hand wash cold both cotton garments with a gentle liquid soap. Wash dark colors separately. Avoid bleaching. Line dry in the shade, as prolonged exposure to the sun can cause fading.