STORE POLICIES

Shipping. Complementary worldwide shipping for orders over $300 with code shipfree. All other orders are $10 domestic shipping and $40 international shipping. Shipments are made on Tuesdays and Fridays each week. 

Return Policy. We are happy to accept returns or exchanges for online purchases if initiated within 14 days of delivery. Once you have initiated your return you have 14 days to ship it. If the timeframes stated above are not met, the return is void. Please return merchandise with original tags and packaging, unwashed and unused. Shipping and handling charges are non-refundable.

How to Return a Piece. All returns must be authorized by Han Starnes. Please send your return request to jess@hanstarnes.com with your order number and list of the items you would like to return.

Private Policy. We believe your privacy and trust is very important. Absolutely no information provided through this website is ever shared with anyone else. All personal information is encrypted and transmitted via 128 bit secure connection.

CARE INSTRUCTIONS

Wool. Hand wash gently by pre-wetting the garment with cool water (up to 35 degrees Celsius / 95 degrees Fahrenheit) then transferring into similar temperature soapy water. Gently wash. Transfer piece to similar temperature clean water to rinse, repeat until water runs clear. Do not let water from the faucet run directly on the piece. Do not wring. Dry flat in the shade, away from direct heat or sunlight. When storing wool knits, do not hang as this will distort the shape. Fold the knits in a drawer. Treat stains as quickly as possible. At the end of the season clean the garment before storing in a cool, dry place.

Cotton. Hand spun, hand woven cotton fabric has an added value of being cooler, softer, more absorbent. It breathes better than machine made cotton fabric. It has a textural beauty and visible character which is not present in machine made fabric. The cotton fabric is very simple to wash. It gets softer and more absorbent with every wash. Hand wash cold both cotton garments with a gentle liquid soap. Wash dark colors separately. Avoid bleaching. Line dry in the shade, as prolonged exposure to the sun can cause fading.